Trouble logging in? Please try the following steps to resolve the issue

• Ensure you are entering the entire email address (including the @gmail.com)
• Ensure your device (computer / phone) is not on caps lock (capital letters), as your password is case sensitive
• If you are copying and pasting your email address and / or password, try typing it by freehand. This can often resolve the issue
• Reset your password, and login with the new password - https://scarletblue.com.au/password

Further troubleshooting:

1. If you are using an iPhone / tablet
   The password is case sensitive. Many mobile phones or tablets will capitalise the first letter in the password field, which can render your password incorrect.
   SOLUTION: type your password slowly, and make sure that the first letter is not a capital letter. If it does make the first letter a capital, hit the backspace button and make it lowercase.
2. If you are copying and pasting your password:
   It is very easy to accidentally copy to the left or right of the password itself, so when you paste the password into the password field, it has a space in it.
   SOLUTION: ensure when you copy the password it is the letters only, with no spaces on either side.

If you are not successful after going through all the steps above, please notify us if you are still unable to login